Shipping policy

1. Overview

We aim to dispatch your order as quickly and carefully as possible. This Shipping Policy explains how orders are processed, where we deliver, and what to expect after purchase.

2. Processing Times

Orders are generally processed within 1 to 3 working days. Processing time refers to the period needed to verify, prepare, pack, and hand your order over for dispatch. Orders placed on weekends, public holidays, or during promotional periods may take longer to process.

3. UK Shipping

For orders delivered within the United Kingdom, delivery typically takes 2 to 4 working days after dispatch, unless otherwise stated on the product page or at checkout.

4. International Shipping

We offer shipping to selected international destinations. Delivery timelines vary depending on the destination country, shipping method, customs processing, and local courier performance. International availability may change from time to time.

5. Shipping Charges

Shipping charges are calculated at checkout based on the destination, order contents, package weight, and available delivery methods. Any promotional shipping offers will be applied only where clearly stated.

6. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, local handling fees, and similar charges may apply. These charges are the responsibility of the customer unless expressly stated otherwise at checkout. We are not responsible for delays or additional costs caused by customs clearance processes.

7. Delivery Estimates

Any delivery timeframe shown on the website or at checkout is an estimate only. Delivery times may be affected by courier delays, customs, weather, industrial action, seasonal volume, address verification issues, public holidays, or other factors outside our reasonable control.

8. Incorrect Addresses

Please make sure your delivery address is accurate before completing your order. We are not responsible for parcels delayed, returned, or lost because of an incorrect or incomplete shipping address provided at checkout. Where a parcel is returned to us due to addressing issues, additional shipping charges may apply before redelivery.

9. Lost, Delayed, or Marked-as-Delivered Parcels

If your parcel is significantly delayed, appears lost, or is marked as delivered but cannot be found, please contact us at info@clawanddice.com with your order number as soon as possible. We will work with the courier to investigate. Resolution timeframes depend on the carrier's claims process and may vary.

10. Split Shipments and Availability

Where operationally necessary, we reserve the right to ship items separately. If an item is temporarily out of stock or a dispatch delay occurs, we may contact you using the details provided with your order.

11. Contact

For shipping-related questions, contact:

Claw & Dice
Website: www.clawanddice.com
Email: info@clawanddice.com